Abstract

Recommender systems assign products to slots in ways that improve consumers’ experience when choosing what to buy. They usually lead to more sales, which increases both consumer surplus and profit. However, firms may also choose which recommender system to use to maximize profit. Furthermore, consumers tend to exhibit a lower price elasticity of demand towards products placed in salient slots. We show that a firm using this knowledge may increase its profit hurting both consumer surplus and total welfare. We use data from a large scale field experiment ran using the video-on-demand system of a large telecommunications provider to measure the price elasticity of demand for movies placed in salient and non-salient slots on the TV screen. During this experiment, the firm randomized the slots in which movies were recommended to consumers as well as their prices. This readily allows for identifying the effects of price and slot on demand and thus compute consumer surplus. We find empirical evidence that indeed consumers are less price elastic towards movies placed in salient slots. Using the outcomes of this experiment we simulate how consumer surplus and welfare change when the firm implements the recommender system that maximizes profit. We also show that, at least in our setting, this system still yields higher consumer surplus than some recommender systems often used in practice, such as lists of most sold, most rated and highest rated products. Our results question whether recommender systems embed mechanisms that extract excessive surplus from consumers, which may need to be better scrutinized.